Karen’s Kottages, hereinafter called “the Owner” and you, hereinafter called “the Guest”. In all circumstances the Contract of Letting is between the Guest and the Owner. The Owner of the property Karen’s Kottages is solely responsible for providing the accommodation.
By booking to hire one of the Owner’s cottages, you are accepting these terms and conditions. Please read the following carefully.
2. Agreement is not an Assured or Statutory Tenancy
This agreement is made on the basis that the property (“the property”) is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 Paragraph 9; no assured tenancy or statutory periodic tenancy is granted.
3. Deposit, Cooling off Period and Payments
10% of the total holiday cost must be paid by bank transfer to secure the booking. Karen’s Kottages will also ask for a copy of the Guest’s photo card driving licence for ID purposes. No bookings are valid until confirmed by the Owner in writing. The deposit is non-refundable if the holiday is cancelled outside of the 14 day cooling off period. If the booking is made within 21 days of the arrival date the deposit will be non-refundable in the event of cancellation.
When bookings are confirmed, the Guest is accountable for the full balance of the allotted stay. Payment is due 6 weeks before the holiday arrival date and is payable by bank transfer. Karen’s Kottages will issue invoices and receipts for bookings made and monies received.
If payment is not made by the Guest, the owner reserves the right to re-let the cottage. If the cottage is re-let, any monies paid by the Guest over and above the deposit will be refunded and the Owner will not pursue additional monies from the Guest. The guest will remain liable for the full balance of the cost of the holiday if the Owner cannot re-let the property.
The Owner may have to cancel the holiday at short notice if the property has had significant damage caused to it by previous holidaymakers at the cottage, or as a result of a natural incident. Minor damage that will not ruin a Guest’s holiday will be rectified as soon as reasonably possible.
Guests are encouraged to buy holiday insurance to protect themselves from unforeseen circumstances and holiday cancellation. The Owner is unable to provide insurance cover.
Booking Conditions will apply to all confirmed bookings. The Owner’s website details information, pricing and terms and conditions. This is not classed as an offer. Offers are made by the holidaymakers on the stated terms and conditions.
4. Arrival and Departure Times
Guests should typically arrive from 3pm onwards on the first day of their stay and vacate the property by 11am unless alternative arrangements have been pre-agreed with the Owner. The Owner will endeavour to meet all guests on their arrival. Where this is not possible (or for late arrivals), the Owner will provide a key in an external key safe at the property for the Guest.
There is free roadside parking at each of the cottages. Parking is at the Guest’s own risk.
The property should be left in a clean and tidy condition when the Guest leaves the property on the last day. Rubbish should be placed in external bins, dishes washed, dried and put away, ash tray emptied into the external metal bin, personal items removed, (used) beds stripped and placed with other dirty laundry in the bathroom ready for collection.
Karen’s Kottages is a smoking free zone and should remain free of smoking by any smokers letting the cottage. Smoking is permitted in the garden. The Guest must ensure cigarette butts are placed in the metal ash bin to reduce fire risk.
A well-behaved dog(s) is welcome to stay at the cottage with the Guest. Pets are not allowed in the bedrooms or on furniture, fowling in the garden must be cleared up without delay, pets must not be left alone in the property, extra care should be taken to ensure the property is thoroughly cleaned in areas where the pet has been. Any damage caused by pets will be invoiced to the Guest within 7 days of their departure, payable within 7 days.
7. Fixtures and Fittings
The property’s fixtures and fittings should not be broken, stolen or damaged. All damage should be reported to the Owner immediately. Minor damage should be written on the fault list in the visitor’s book so that it can be rectified for future guests.
The Owner will seek reimbursement from the Guest for damage/theft at the replacement value other than for minor damage, e.g. a broken glass, where the Guest should try to replace the item. The Police will be notified of any wilful damage.
Complaints must be brought to the attention of the Owner immediately whilst the holidaymakers are still in the property. This way the Owner will be able to address complaints as soon as is reasonably possible. An out of office mobile number is available and will be attended by the Owner at regular intervals.
Compensation will not be forthcoming after the Guest’s booking has been fulfilled.
9. Access to the Property
The Owner will be allowed access to the cottage at all reasonable times. This will always be pre-agreed with the Guest.
The governing law is the law of England and Wales.
If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose/those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.
These terms and conditions are effective for all bookings made on or after 4th August 2017. The terms and conditions for earlier bookings can be found here.